Communication That Keeps You in Control
Real-time updates. Proactive support. Transparent workflows.
At Farfill, communication is a core part of your fulfilment experience. Whether you're scaling D2C, coordinating B2B deliveries, or shipping globally, we keep you updated, informed and in control — always.
Why Communication Comes First
Fulfilment moves fast, so communication needs to be faster. From resolving issues before they escalate to keeping your team in the loop as orders go out, our communication-first approach ensures nothing gets lost in translation — across teams, time zones or systems.
Real-Time Updates
Get instant notifications as orders are processed, shipped, and delivered.
Issue Resolution
Problems flagged and fixed before they impact your customers.
24/7 Availability
Support when you need it, across all time zones.
Proactive Alerts
We spot potential issues and address them before they become problems.
How We Stay Connected
Slack
Shared channels with clients for instant, real-time updates and collaboration.
Email Ticketing
For more structured or detailed requests, our ticketing system ensures nothing gets missed.
Filbert Bot
Our in-house notification system alerts you to shipment exceptions, delays and issues in real time.
Slack: The Backbone of How We Communicate
We've used Slack to support clients since day one. With shared channels, you can chat directly with your Farfill fulfilment team in real time — whether it's a last-minute label update, a stock query or help navigating a delivery window. Our clients often say it feels like having their own ops team on standby.
Quick response times — typically within minutes, not hours
Direct access to your fulfilment team, not a generic support inbox
Shared history — all conversations in one place for easy reference
Proactive Support, Not Just Reactive Replies
We don't wait for problems to come to us. Our team and systems flag issues as they happen — and often resolve them before you even ask. Whether it's a missed scan, a failed delivery, or an address mismatch, we'll alert you, suggest a fix and keep things moving.
Automated Alerts
Our systems monitor every order and flag exceptions automatically.
Human Oversight
Real people review issues and take action before they escalate.
Instant Notifications
Get alerts via Slack or email as soon as something needs attention.
Resolution Tracking
Follow the status of any issue from identification to resolution.
From when we started, doing hundreds of orders a month, to now doing 10,000+ per month, the attention to detail and communication has been a crucial component in scaling Humantra. Aamir and the team are well versed in agility and their growth mindset makes them trusted partners — we simply couldn't do what we do without them.
Charlie Wright
Founder & CEO, Humantra
Frequently Asked Questions
Do I need to use Slack?
No. While Slack is our preferred method for real-time communication, we also support email ticketing if that works better for your team.
How quickly do you respond?
Typically within minutes on Slack, and within a few hours via email — often much faster.
Can you notify us if something goes wrong with a shipment?
Yes. Our internal alert systems, like Filbert Bot, flag issues and send real-time updates to your Slack or email.
Ready for Fulfilment That Communicates?
Let's talk about how our communication-first approach can help your brand deliver a better customer experience.